> Use our review automation and reputation management platform
> Interact with us via email, SMS, or during marketing, sales, or support events
By accessing or using our Services, you agree to this Privacy Policy.
2. What Information We Collect
Information You Provide:
> Name, phone number, email, business name
> Billing address and payment info (processed by Stripe)
> Customer contact lists you upload or sync (e.g., from Square or Google)
Sensitive Information:
We do not intentionally collect sensitive data unless required by law or explicitly provided by you for service purposes.
Payment Data: Handled by Stripe. See their Privacy Policy.
Automatically Collected Info:
> IP address, browser/device type, location
> Usage data (e.g., pages visited, features used)
> Cookie identifiers and tracking tags
Third-Party Sources:
We may receive limited contact or demographic data from public databases, integrations, or partners to enhance your experience.
3. How We Use Your Information
We use your data to:
> Deliver and improve our services
> Send review requests via SMS/email on your behalf
> Provide dashboards, reports, and review insights
> Authenticate user accounts
>Prevent fraud and ensure system security
> Send you updates, support messages, and promotional content (opt-out any time)
> Comply with legal obligations
4. Legal Bases for Processing
We process your data based on:
> Your consent
> Contractual obligations
> Legal requirements
> Legitimate business interests (e.g., reputation monitoring)
5. Sharing Your Information
We only share data with:
> Trusted vendors (e.g., Twilio, Stripe, Google) under strict confidentiality
> Business partners if required for integrations
> Law enforcement or legal entities when required
We do not sell or rent your personal data or customer contact lists.
6. Cookies and Tracking
We use cookies and analytics tools like Google Analytics to understand user behavior and improve functionality. You may opt out by adjusting your browser or visiting https://tools.google.com/dlpage/gaoptout.
7. Artificial Intelligence Tools
If you use AI-powered features (e.g., auto-review replies), your inputs and outputs may be processed by secure third-party AI providers (e.g., OpenAI). You can opt out by disabling AI features in your account settings.
8. Data Retention
We retain your information as long as necessary to provide services, fulfill legal requirements, or until you delete your account. Secure backups may retain data for a limited period after deletion for recovery purposes.
9. Security Measures
We apply technical and organizational measures to protect your data. However, no system is 100% secure. You are responsible for using strong passwords and secure connections when using our services.
10. Data from Minors
We do not knowingly collect information from children under 18. If we discover this, we will delete the data and suspend the account.
11. Your Rights
Depending on your location (e.g., California, GDPR region, Canada), you may:
We do not currently respond to browser-based DNT signals due to the lack of an industry standard.
13. U.S. Resident Rights
Residents in certain U.S. states may have specific rights (e.g., to opt out of targeted ads, access/delete data). We honor these rights in accordance with applicable law.
14. Policy Updates
We may revise this Privacy Policy occasionally. Updates will be posted to www.risenwa.com, and your continued use constitutes acceptance.
